What is IRIS?
IRIS is a multi-year project, executed by the Idaho Industrial Commission (IIC) in tandem with In Time Tec, to configure commercial off-the-shelf (COTS) software which fulfills the Industrial Commission’s business requirements. The goal of IRIS is to replace paper-dependent administrative processes with digital solutions that emphasize customer service, optimize data management, and foster workflow efficiency.
The project will implement Microsoft Dynamics 365 to replace all existing business applications. It will also introduce digital document storage solutions and Power BI, a robust reporting and analytics tool, to Commission operations.
Feel free to reach out to the IRIS team at IRIS@iic.idaho.gov with any questions.
IRIS Update – January 2023
The Commission is excited to announce the Compliance Department’s new business application went live on December 6th, 2022. Work has now begun on the Benefits application with an estimated completion date early in the third quarter of 2023.
IRIS has improved functionality on the horizon for IIC stakeholders. Once implemented it will streamline document exchange, records requests, workers’ compensation claims information submissions, and constituents’ communication with agency staff. Continue to check here for updates on the progress of IRIS.
Meet In Time Tec
On January 6, 2021, the Industrial Commission selected In Time Tec as the technology integration partner for the IRIS project. In Time Tec is a global software solutions company based in Meridian, Idaho, with offices in California, Oregon, and India. They partner closely with clients to supplement and support their teams to build software products focused on achieving business goals. Their commitment to employees, clients, and partners is to generate a future built on core values of trust, transparency, integrity, and leadership. Their mission is to create abundance. The Industrial Commission is excited to work with them on the IRIS project, and several of their employees will be working at the Chinden campus right next to our employees.
– IIC will be paperless and provide 24/7 online access to constituents
– Easily configurable case management systems meeting IIC needs and supportable in-house
– Files and documents stored electronically
– Quick response time to customers with electronic requests for hearings and adjudication filings
– Widely available, current systems software with timely and consistent vendor updates
– Digitized records easily accessible in a system with long term viability
– Records are easy to locate with online document and file search
– Robust data analytics to evaluate internal performance and increase customer service
– Except for IIC, all Idaho courts are electronic and paperless
– 20-year-old case management systems no longer supported by in-house IT staff
– Files and documents stored in boxes and microfilm
– Slower response to hearings and adjudication filings dependent on mail and fax
– Upgrades to existing systems increasingly difficult due to their age
– 20-year-old digitized records storage system is incompatible with necessary Windows upgrades
– Responding to records requests is complex due to multiple record storage locations
– Limited data and resources to conduct analysis