What is IRIS?
IRIS is a multi-year project to be executed in tandem by the Idaho Industrial Commission (IIC) and a technology integrator, who will configure commercial off-the-shelf (COTS) software to fulfill the Industrial Commission’s business process requirements. The goal of IRIS is to replace paper dependent administrative processes with digital solutions that emphasize customer service and create data management and workflow efficiencies. IIC consulted with WorkComp Strategies (WCS), in November 2018 to plan our modernization. We reviewed existing business processes, conducted a gap analysis, and consulted with agencies within and outside Idaho to understand their modernization efforts and lessons learned. We have identified software essential for the agency’s modernization and a project plan that includes a dedicated internal technology integration team.
• IIC will be paperless and provide 24/7 online access to constituents
• Easily configurable case management systems meeting IIC needs and supportable in-house
• Files and documents stored electronically
• Quick response time to customers with electronic requests for hearings and adjudication filings
• Widely available, current systems software with timely and consistent vendor updates
• Digitized records easily accessible in a system with long term viability
• Records are easy to locate with online document and file search
• Robust data analytics to evaluate internal performance and increase customer service
IRIS is an enterprise project, directly impacting all IIC business units. An enterprise plan is essential because each segment builds on one another. The vision, scope, and design of the system integrations and functionality must be strategized and mapped at the beginning of the project. Implementation time will be defined after an integrator reviews the IRIS scope and business requirements.
The Idaho Industrial Commission’s modernization project (IRIS) is a multi-year project to update all aging technology and business processes.
• Except for IIC, all Idaho courts are electronic and paperless
• 20-year-old case management systems no longer supported by in-house IT staff
• Files and documents stored in boxes and microfilm
• Slower response to hearings and adjudication filings dependent on mail and fax
• Upgrades to existing systems increasingly difficult due to their age
• 20-year-old digitized records storage system is incompatible with necessary Windows upgrades
• Responding to records requests is complex due to multiple record storage locations
• Limited data and resources to conduct analysis