IRIS Modernization Project

What is IRIS?

IRIS is a multi-year project to be executed in tandem by the Idaho Industrial Commission (IIC) and In Time Tec, who will configure commercial off-the-shelf (COTS) software to fulfill the Industrial Commission’s business process requirements. The goal of IRIS is to replace paper dependent administrative processes with digital solutions that emphasize customer service and create data management and workflow efficiencies.

With this project the Commission will be implementing Microsoft Dynamics 365 to replace all existing business applications. There will also be a digital document storage and a robust new reporting tool called Power BI.

IRIS Update- December 2021

Nearly a year into the IRIS project, the Idaho Industrial Commission is pleased to provide an update on the ways in which the vision of modernized, streamlined business processes – with the goal of providing improved service to constituents – is coming to fruition.

The in-house collaboration between the IIC’s modernization project team and In Time Tec has been hugely beneficial. In facilitating direct communication between the software developers and agency subject matter experts, IRIS project staff ensure user needs are accurately and efficiently translated in the forthcoming interfaces.

As was initially announced, Microsoft Dynamics 365 serves as the foundation for all IRIS applications. Its configuration is done within the Microsoft suite of products. Not only will this allow for utilization of Microsoft’s superior information security capabilities but – given Microsoft’s status as the global operating systems leader – will promote a seamless experience for IIC stakeholders as they employ external IRIS functions (e.g., e-filing, requesting records, submitting claims information). Additionally, the Microsoft-built system allows for continued in-house maintenance, ensuring timely response to access and assistance requests, and affords continued accommodation of feedback-based improvements well beyond its implementation.

We have begun user acceptance testing of the Compliance Department’s Dynamics application, whose go-live is planned for the first quarter of 2022. Initial feedback has been very positive. With the modernized system’s robust external data processing capabilities and user-friendly interfaces, Compliance staff envision significantly increased efficiency in their respective workflows.

Rollout of the Benefits component will follow Compliance and is scheduled for the third quarter of 2022. It will introduce stakeholders to the IIC’s external user portal and will set the stage for the December 1st EDI R3.1 implementation.

We look forward to keeping you informed of progress throughout the IRIS modernization project and encourage you to check back periodically for further updates. Have a safe and happy holiday season!

Meet In Time Tec

On January 6, 2021 the Industrial Commission selected In Time Tec as the technology integration partner for the IRIS project. In Time Tec is a global software solutions company based in Meridian, Idaho, with offices in California, Oregon, and India. They partner closely with clients to supplement and support their teams to build software products focused on achieving business goals. Their commitment to employees, clients, and partners is to generate a future built on core values of trust, transparency, integrity, and leadership. Their mission is to create abundance. The Industrial Commission is excited to work with them on the IRIS project, and several of their employees will be working at the Chinden campus right next to our employees. 

IRIS Benefits
• IIC will be paperless and provide 24/7 online access to constituents
• Easily configurable case management systems meeting IIC needs and supportable in-house
• Files and documents stored electronically
• Quick response time to customers with electronic requests for hearings and adjudication filings
• Widely available, current systems software with timely and consistent vendor updates
• Digitized records easily accessible in a system with long term viability
• Records are easy to locate with online document and file search
• Robust data analytics to evaluate internal performance and increase customer service

IRIS is an enterprise project, directly impacting all IIC business units. An enterprise plan is essential because each segment builds on one another. The vision, scope, and design of the system integrations and functionality must be strategized and mapped at the beginning of the project. Implementation time will be defined after an integrator reviews the IRIS scope and business requirements.
The Idaho Industrial Commission’s modernization project (IRIS) is a multi-year project to update all aging technology and business processes.

Current Status
• Except for IIC, all Idaho courts are electronic and paperless
• 20-year-old case management systems no longer supported by in-house IT staff
• Files and documents stored in boxes and microfilm
• Slower response to hearings and adjudication filings dependent on mail and fax
• Upgrades to existing systems increasingly difficult due to their age
• 20-year-old digitized records storage system is incompatible with necessary Windows upgrades
• Responding to records requests is complex due to multiple record storage locations
• Limited data and resources to conduct analysis

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